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Battery Replacement Guide

Replacing Battery

Band24 trackers are powered by Tile Bluetooth® tracking devices. Depending on the model you are using, the battery may either be replaceable or sealed.

Band24 currently supports two primary tracker models:

  • Band24 Pro (Tile Pro)

  • Band24 Slim (Tile Slim)

This guide explains how battery replacement works for each device and how to request a device replacement through the Ranger dashboard.
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Band24 Pro (Tile Pro)

The Band24 Pro device uses a replaceable CR2032 coin cell battery. When the battery runs low or stops functioning, it can be replaced to extend the life of the device.
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Battery type

Band24 Pro devices use a CR2032 lithium coin battery, which is widely available in most retail stores.
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Replacing the battery

  1. Locate the pinhole on the back of the device above the battery door.

  2. Insert a paperclip or small precision tool into the pinhole and press down.

  3. While pressing down, slide the battery door off.

  4. Remove the old battery.

  5. Insert the new CR2032 battery with the positive (+) side facing up.

  6. Slide the battery door back into place and ensure it is fully closed.
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Once the battery is replaced, the device will resume broadcasting its Bluetooth® signal to the Band24 network.
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Requesting a replacement instead of replacing the battery

If you prefer to replace the entire device instead of replacing the battery, you can request a replacement directly from the Ranger dashboard.

  1. Locate the asset associated with the device from either Map View or List View.

  2. Open the Asset Detail Page.

  3. Click the three-dot menu to the right of the asset name.

  4. Select Request Replacement.
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This will initiate a replacement request for that specific device ID.
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Band24 Slim (Tile Slim)

The Band24 Slim device contains a sealed internal battery and is not designed for battery replacement.

Slim devices are designed to operate for several years under normal usage conditions. When the internal battery is depleted, the device must be replaced with a new tracker.
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Requesting a replacement

Because the Slim battery cannot be replaced, you will need to request a replacement device.

  1. Locate the asset from either Map View or List View.

  2. Open the Asset Detail Page for the device.

  3. Click the three-dot menu next to the asset name.

  4. Select Request Replacement.

This will submit a replacement request for the Slim device.

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