The Troubleshooting section provides guidance for resolving common issues that may occur when using Band24 devices or accessing the Ranger dashboard.
Here you’ll find a combination of help articles and interactive guideflows designed to help you quickly identify and resolve problems related to device activity, account access, and platform behavior.
In this section you’ll learn how to troubleshoot issues such as:
Devices showing unexpected or outdated locations
Devices not reporting activity in the Ranger dashboard
Alerts not triggering as expected
Login or account access problems
Permission and role related access issues
Devices experiencing faster than expected battery drain
These resources are designed to help you diagnose common issues and restore normal operation so your team can continue monitoring assets with minimal disruption.